Frequently Asked Questions
Orders and Shipping
How Long Does It Take to Receive My Order?
Orders are processed after payment is received (not at the moment the order is placed). Processing typically requires 1–3 business days, excluding weekends and holidays.
If an item is temporarily unavailable, we will notify you by email with the updated expected ship date.
For delivery estimates:
- U.S. shipments: usually arrive within 2–5 business days after dispatch.
- International shipments: transit times vary by destination and local customs procedures. Please see our Shipping page for country-specific details.
Once your order leaves our facility, delivery times may be affected by carrier delays or other circumstances beyond our control. Tracking information may require additional time to update.
How Do I Change My Shipping Address?
If you need to update or correct your shipping address, please contact us immediately at info@revactalabs.com. Address changes can only be made while the order is still in processing. Once an order has been released to our shipping team, it can no longer be modified.
You can check your order status at any time in the “Orders” section of your account.
Please note: We are unable to refund or reship orders if an incorrect address was provided at checkout, as shipments are sent exactly to the address entered by the customer. If this situation occurs, we offer a one-time 20% discount on a future purchase as a courtesy.
How Do I Track the Status of My Order?
Once your order has shipped, we’ll send a confirmation email with your tracking number and tracking link to the email address you provided at checkout. Please check your inbox and your spam/junk folder.
To view the status of your shipment, simply click the tracking link in the email.
If you have questions about order tracking or shipping terms, contact us at info@revactalabs.com
Do You Ship to My Country?
Yes. Revacta Labs offers worldwide shipping, and all available destination countries will appear during checkout. If your country does not show up in the list, please contact our support team at info@revactalabs.com, and we will assist you with your order.
Please note that international shipments may be subject to local import laws, restrictions, duties, or additional fees. It is the customer’s responsibility to be aware of and comply with their country’s regulations.
We strongly recommend reviewing your local import requirements before placing an order. For complete details, please refer to our Shipping Policy and Terms & Conditions.
Will My Items Come in One Package?
Depending on the items in your order, your shipment may arrive in one package or multiple packages. Certain products—such as different peptide formulations, PCT items, or other restricted categories—may need to ship separately. In those cases, you will receive multiple tracking numbers, and packages may arrive at different times.
You can track all shipments by logging into your Revacta Labs account.
If you receive a package that appears incomplete, please contact us immediately at info@revactalabs.com and include a clear photo of the items you received. We will verify your order and confirm whether additional packages are still in transit.
I Forgot to Enter My Discount. Can You Apply It and Adjust My Order?
Unfortunately, we cannot apply a discount code after an order has been placed. Once a transaction is processed, our system does not allow us to modify the order total or adjust payments without generating additional charges.
You’re welcome to use your discount code on your next purchase.
If you have any questions, feel free to contact us at info@revactalabs.com.
Can I Pre-Order an Item That Is Sold Out?
Yes. If an item you want is currently out of stock, you may contact us through any of our support channels, including info@revactalabs.com. We can assist with placing a pre-order and provide the most accurate estimate for when the product will be restocked.
You can also enter your email directly on the product page of any sold-out item to receive an automatic notification the moment it becomes available again.
Usage and Dosage
All SARMs, peptides, and other research chemicals offered by Revacta Labs are not approved by the FDA and are strictly not intended for human consumption. These materials are sold exclusively for laboratory, scientific, and research purposes.
Because of this, we cannot provide any information regarding dosage, usage, protocols, or administration. Offering such guidance would violate federal regulations, and Revacta Labs is committed to maintaining full legal compliance at all times.
For any research-related questions, please refer to appropriate scientific literature or professional laboratory protocols.
Returns, Refunds and Disputes
What Is Your Return Policy?
Revacta Labs accepts returns of unopened, sealed, and resale-eligible products (Research SARMs, PCT items, and MEPs only) within 7 business days of delivery.
Customers are responsible for all return shipping costs, and a return tracking number must be provided to ensure proper verification.
Once our warehouse receives the return and confirms that the items are in acceptable condition, we will begin processing your refund and keep you updated throughout the process.
Please note: A 15% restocking fee per product will be deducted from the refund amount.
For more information or assistance, contact us at info@revactalabs.com or reach out through our live chat.
I Received the Wrong Item / My Order Arrived Damaged / My Order Is Incomplete
If there is an issue with your order, please contact us immediately at info@revactalabs.com and include the following:
- A clear photo of the item(s) received, clearly showing the issue
- A photo of the packaging, including the shipping label and tracking number
- If your order arrived in multiple packages, please send separate photos for each package as needed
All order concerns must be reported within 7 days of delivery. After this timeframe, we may be unable to provide a resolution.
If you have questions or need clarification, feel free to reach out via email or through our live chat.
Where Should I Mail My Authorized Return?
Once your return request has been approved, we will provide you with the correct return mailing address. Please contact us at info@revactalabs.com or reach out through our live chat so we can supply the details.
Can I Change or Cancel an Order After I’ve Submitted It?
We strongly encourage reviewing all order details carefully before finalizing your purchase. You can also view your order information and status at any time in the Orders section of your Revacta Labs customer dashboard.
If you need to request a change, please contact us immediately at info@revactalabs.com. Adjustments can only be made while the order is still in processing. Once an order has been released for shipping, no modifications can be made.
If you wish to cancel an order that has a pending payment, you may do so directly in your account under the Orders tab.
For orders with confirmed payments, a cancellation request is treated as a refund request. Please refer to our Refunds section for full details.
Refunds
When eligible, refunds are issued to the original payment method used at checkout. A $25 processing fee per transaction will be deducted from the refund amount, along with any applicable restocking fees for returned products.
Please note that certain charges are non-refundable, including:
- Banking or payment-processor inconvenience fees
- Shipping costs, if the order has already been dispatched
For any questions regarding refunds, feel free to contact us at info@revactalabs.com.
Chargebacks
Chargebacks initiated through your credit card issuer are taken very seriously. To protect against fraud, any chargeback filed against Revacta Labs will result in the customer being placed on our no-sell list, restricting future purchases.
If you experience any issue with your order, please contact us first at info@revactalabs.com. We are always available to assist and resolve concerns directly to avoid unnecessary disputes.
Payment Disputes
If you believe there is an issue with a payment, we strongly encourage you to contact us first at info@revactalabs.com before reaching out to your bank or payment processor. Many concerns can be resolved quickly and efficiently through direct communication with our support team.
Please be aware that, similar to chargebacks, payment disputes are taken very seriously. Filing a dispute without contacting us may result in the customer being placed on our no-sell list, restricting future purchases.
We are always here to help and are committed to resolving any payment-related issues promptly.
Affiliate Program
Share Revacta Labs with your research colleagues and earn a reliable 20% commission on every sale generated through your exclusive affiliate link. Our affiliate network includes a wide community of researchers and science-focused customers, giving you strong earning potential.
Plus, affiliates enjoy additional perks and incentives designed to reward your participation.
Signing up is completely free.
To learn more and join the program, visit our Revacta Labs Affiliate Area.
How Do I Create an Account?
A Revacta Labs account is automatically created for all new customers when they place their first order. Your login credentials will be sent directly to the email address you provide at checkout.
If you need help accessing your account, feel free to contact us at info@revactalabs.com
I Can’t Log Into My Account
If you’re having trouble logging in, click the Login button on our website and enter your account details.
If you don’t remember your password, select “Forgot Password” to request a reset link. Be sure to check your inbox, spam, and junk folders for the password reset email.
If you still can’t access your account, contact us at info@revactalabs.com and we’ll be happy to help.
How Do I Receive Customer Support?
For any questions or assistance, you can reach us directly at info@revactalabs.com.
For urgent concerns, you may also contact us through our live chat on the website, where our support team is ready to help.